Refund and Customer Support
How to get help with the Suwenbencao Sleep Course, ask about your order, or start a refund request. Customer support is not live during site preview.
Preview notice: This website is currently in a preview and testing stage. Payment processing and refund processing are not active yet.
What we can help with
- Course access
- Login problems
- Payment questions
- Lesson access
- Audio or video playback problems
- Refund requests
Contact us
Temporary support email
support@suwenbencao.com
TODO (project owner): Replace this placeholder with the real monitored support email before launch. Do not use this address for live customer support until it is confirmed.
Messages sent during preview may not be answered. Support will become available when the course launches with real payments.
Information to include in your message
- Name
- Purchase email
- Order number if available
- Description of the issue
- Screenshot if the issue is technical
Refund requests
- Contact support before requesting a refund.
- Include your purchase email and order information.
- The support team will review your request.
- You will receive a reply after review.
Refund decisions are not automatic. Approval is not guaranteed. The final refund policy must be confirmed before real payments are accepted on this website.
Important notice
This course is for general education and lifestyle support. It is not medical treatment, medical advice, diagnosis, or a replacement for professional medical care.